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MortgageEducation.com and 360training.com Marketing Questions

What are the different course formats available to the student?

We have four formats: Live Classroom Instruction, Classroom Equivalent Webinars: for Prelicensing and Continuing Education, Online Instructor-Led for Prelicensure, and Self-Study Continuing Education classes

How long is the course good for? For Prelicense? For CE?

Course purchases are good “forever,” with the only barrier being if we discontinue a course. The course timing expiration varies:

  • Classroom – scheduled
  • Webinar- 2 to 5 hours
  • Online Instructor-Led- 3 to 5 days
What is the vendor approval number?

Our NMLS Provider ID: 1400051

What are the course approval numbers?

Consult the National Mortgage Licensing System (NMLS) Master Course Catalog for more details.

How can the Live Instructor help while the customer is taking the course? Is it 24/7?

When the students are in the Webinar-based classes, the instructor is there the entire time to answer questions. With the Online Instructor-Led, emails go to two instructors, both of whom have general knowledge and are generally available. Responses to activities in the courses occur twice a day. Tech Support – 9:30 – 6:30 EST

What’s the refund policy?

A request for refund, less a 15% processing fee, will be honored if requested within seven calendar days of purchase date. Additionally, for classroom courses, refund requests must be received no later than seven days prior to the course start date. No refunds will be issued for completed courses

How does the online course player work?

We use “articulate.” We have timed slide progression, interspersed with Knowledge Check, which are short four-question quizzes that require 100% to pass and continue.

What’s the passing score for prelicense and for CE?

75%

Are we going to take care of the live classroom registrations? If yes, please specify how?

A mix of manual and technology-based requests will be done on our end.

Are there any pre-test requirements for prelicensing for each state? If yes, please specify.

Students may take the NMLS State and National Exams in any order they choose, and may take them before or after completing the prelicensing education

Are the printable certificates available upon completion?

If you are not taking these courses for continuing education credit or state certifications of any kind, your certificates will be available to you to print from your final exam box located on your “Welcome Page” instantly upon completion of the final exam.